Episode 134: Markus Erlandsson and Malin Martnes have collected three guests from their respective fields, Ben Vollmer about Field Service, Tricia Sinclair about Customer Service, and Benedikt Bermann about ALM. The episode finished with Malin Martnes sharing her best things in Customer Insights and Sales.
Episode 133: Markus Erlandsson and Malin Martnes chatted with Kathrine Hogseth about being the CEO of a successful business, where most of the business applications MVP’s in Sweden work. Has she made CRM-K an MVP-factory or, do they get MVP’s because of the mindset she’s implemented in the company? What is that mindset? As the company’s CEO, how does she make sure they hire the right people?
We finish the show talking about Malin’s new favourite Christmas song, see the link section to listen to it!
Listen to the podcast to find out more about CRM-K and Kathrine.
Kathrine Hogseth is a driving, extrovert and target oriented. Looking for creating win-win and keeping a strong customer focus.
Episode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new features that are coming in the next months.
Malin Martnes is passionate about helping businesses succeed in the ever-evolving world of marketing and CRM.
With over a decade of hands-on experience in Dynamics 365, marketing and CRM, she has worn multiple hats as a user, consultant, and trainer. In 2019, I had the honor of being recognized as a Microsoft Most Valuable Professional (MVP) and became a Microsoft Certified Trainer (MCT) in 2020.
Posts referred to in the episode from Malins blog:
Episode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for Partners EMEA 2023 conference, which has a Business Central-focused conference. Why did we go? What did we learn?
Andrew: I’m part of the team of experts at Proximo 3, a specialist Microsoft consulting company. Our team provides consultancy and advice on Dynamics 365 CRM and Power Platform projects. I’m a passionate believer in applying change management to CRM projects and a certified Prosci practitioner.
I’ve been a Microsoft Business Applications MVP, specialising in Dynamics 365 and Power Platform, since 2017.
Malin: I’m Malin Martnes, and I’m passionate about helping businesses succeed in the ever-evolving world of marketing and CRM.
With over a decade of hands-on experience in Dynamics 365, marketing and CRM, I’ve worn multiple hats as a user, consultant, and trainer. In 2019, I had the honor of being recognized as a Microsoft Most Valuable Professional (MVP) and became a Microsoft Certified Trainer (MCT) in 2020. These acknowledgments reflect my commitment to staying at the forefront of the industry and my dedication to sharing knowledge with others.
My journey started with a deep interest in marketing. Although life initially led me down a different path, I never lost my passion for the field. Over the years, I’ve seamlessly integrated my expertise in Dynamics 365 Marketing (now D365 Customer Inisghts – Journeys) with my early passion for marketing, bringing a unique perspective to my work.
My focus encompasses the CRM side of Dynamics 365, Power Platform, ClickDimensions, and Dynamics 365 Customer Insights – Journeys.
My mission is to simplify the complex, making these powerful tools accessible to all.
Whether you’re a business looking to elevate your marketing game or an individual eager to level up your skills, I’m here to guide you. Let’s collaborate, learn, and achieve outstanding results together. Feel free to connect with me!
Episode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and don’ts, where she talks about environment strategies and what happens if you just use the default environment. Then Foyin continues into security where she discusses tenant isolation DLP and more.
Foyin is a passionate, self-driven Solutions Architect who has an insatiable desire to make a difference for the better. She lives with the quote “I need to leave it better than I met it” and has translated this into every area of her life. She is a Solutions Architect and Manager @ Avanade, with over 14 years of quality work experience. She has architected, deployed and administered Software Projects across various industry verticals including Banking, Manufacturing, Education, Health, Oil&Gas and Public Sector.
Her goal over the years has been to help the Knowledge Workers do more with less and I have found a deep connection with the concept of Citizen Development as an enabler in Enterprises to achieve this.
She believes strongly in knowledge sharing and is a Microsoft community leader who has been awarded the Microsoft Most Valuable Professional (MVP) award for 3 consecutive years. She is an advocate for women’s empowerment through Technology and is the Founder of TechStylers – a community to upskill ladies and women in technology through coaching and 360-degree mentoring. She is also an active member of CWiT – Connecting Women in Technology, Ireland.
Episode 129: Markus Erlandsson thanks everyone for the 10 Years and invites a couple of guests to join in the celebration of CRM Rocks.
Episode 128: Markus Erlandsson engages in a discussion with Benedikt Bergmann from CRM-Konsulterna about what is new in the 2023 release wave 2. Benedikt provides his insights into what he thinks are important changes and Markus gives his points.
Benedikt works as a Power Platform Consultant at CRM Konsulterna in Dynamics 365 CE and Power Platform.
He started his career as a developer of .Net custom applications and frontend development.
He has been working exclusively with Dynamics 365 and the Power Platform since 2017. In this area, he has been working as a developer and since 2018 as a solution architect.
Furthermore, he is active in the community around the Power Platform and runs both a blog and a YouTube channel.
In January 2021 he was awarded the Microsoft Most Valuable Professional (MVP) award.
Episode 127: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Diana Birkelbach from Orbis regarding what is new in PCF. Diana provides insights into the evolution of PCFs lately and how they have changed towards the better, she then continues to go through the different variants to help us understand.
Diana Birkelbach is a Microsoft Business Application MVP from Germany. She works as a Principal Software Architect at ORBIS SE. She has over 20 years of experience in web development, working with Dynamics 365 right from the beginning (back then Microsoft CRM v1.2). She is focused on the ProDev aspects of the Power Platform, being enthusiastic about Power Apps Component Framework (PCF) development. You can call her PCFLady.
Find her answering questions in the “Power Apps Pro Dev & ISV” Forum, blogging on her “Dianamics” blog site (dianabirkelbach.wordpress.com), sharing videos on YouTube (/youtube.com/@pcflady), and sharing PCF controls on https://pcf.gallery/.
Episode 126: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Lisa Crosbie from Barhead Solutions regarding the upcoming Copilot for Power Platform and Dynamics 365. Lisa provides insights into the evolution of AI features within the platform and where they show up, she then continues to talk about where the copilot can be the most useful for both makers and users.
Lisa Crosbie is known for her contagious enthusiasm for low code technology, Power Platform, and Dynamics 365, and helping people understand what’s possible in business applications.
Lisa started as a Dynamics 365 customer and business user who tortured Excel, and now works as a Tech Evangelist at Barhead Solutions, where she runs envisioning workshops, ideation sessions, and demos, helping customers map the right technology to their business problems, get the most out of what they’ve paid for, and plan their technology roadmaps.
Lisa has received the ARN Innovation Award for Technical Excellence and the ARN Women in ICT Award – Technical category. She is a Microsoft Business Applications MVP, Microsoft Certified Trainer, and LinkedIn Learning Instructor, and has a popular YouTube channel that helps people get started with Microsoft Business Applications. She is an international speaker at Microsoft and community events.
Episode 125: Markus Erlandsson engages in a discussion with Jim Novak from Microsoft regarding the Cloud for healthcare industry solution. Jim provides insights into its evolution from an accelerator to a broader solution and sheds light on the significance of “cloud for” in its name. Furthermore, he emphasizes Microsoft’s extensive efforts towards integration with this solution.
Principal Software Engineer at Microsoft and former Microsoft Business Applications MVP – and healthcare industries.