Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.
Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download)
Econsultancy – a wide range of research, data, analysis, training, consulting, events and online resources.
Therese’s blog (Swedish)