Dynamics Marketing

Customer Insights with Malin Martnes

Episode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new features that are coming in the next months.

Bio

Malin Martnes is passionate about helping businesses succeed in the ever-evolving world of marketing and CRM.

With over a decade of hands-on experience in Dynamics 365, marketing and CRM, she has worn multiple hats as a user, consultant, and trainer. In 2019, I had the honor of being recognized as a Microsoft Most Valuable Professional (MVP) and became a Microsoft Certified Trainer (MCT) in 2020.

Links

https://releaseplans.microsoft.com/en-us/?app=Marketing

https://releaseplans.microsoft.com/en-us/?app=Customer+Insights

https://malindonosomartnes.com/

Posts referred to in the episode from Malins blog:

New features December to March

Consent center in real-time marketing

https://macotra.no/

https://www.linkedin.com/in/malinmartnes/

https://twitter.com/MalinMartnes

https://www.amazon.com/Becoming-Microsoft-Marketing-Functional-Consultant/dp/1803234601

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Dynamics Marketing, Social Media & Power Automate with Amey Holden

Episode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with describing what exists in Marketing app today and what existed in Social Engagement before that was discontinues, then she continues to describe how you can use her solution in all kinds a ways and how she has used it with Twitter and Instagram.

Bio

A newly fledged Business Applications Microsoft MVP and a dedicated ABC (Anything But Code) consultant who is passionate about extending and improving Dynamics Customer Engagement & Marketing with the mighty Power Platform. The end goal of which is to create enjoyable user experiences. Living the Dynamis 365 consultant life since my first day on the IBM graduate scheme and never looked back. Originally from the UK but relocated to Australia a year and a half ago for and change of scene and to avoid becoming a grown-up – I don’t plan on leaving anytime soon.

Links

https://www.linkedin.com/pulse/market-marketing-dynamics-365-part-one-amey-holden/

https://www.linkedin.com/pulse/bringing-instagram-dynamics-marketing-powered-flow-powerapps-holden/

https://www.linkedin.com/in/amey-holden

https://twitter.com/ameyholden

https://www.ameyholden.com/

Dynamics Marketing with Guro Faller

Episode 83: Markus Erlandsson talks to Guro Faller from Avanade about Dynamics 365 Marketing where Guro explains the capabilities and the features of the application. Guro talks about Customer journeys, email marketing, asset management and event management, she continues to explain how Marketing and Sales works together and what is new in the latest 2019 Release wave 2.

Bio

Guro has ten years’ experience in IT, working in different roles varying from support and applications maintenance, event management, user experience, digital marketing, customer service and everything evolving around CRM-systems; she has for the last seven years focused her career around CRM and Dynamics platform. Currently working as Head of CRM in Avanade Norway and Solution Architect.

Links

https://docs.microsoft.com/en-us/dynamics365/marketing/help-hub

https://dynamics.microsoft.com/en-us/pricing/#Marketing

https://dynamics.microsoft.com/en-us/marketing/overview/

https://www.linkedin.com/in/gurofaller/

https://twitter.com/fullerfaller