E-commerce, digital marketing and CRM with Therese Reuterswärd

Therese ReuterswärdEpisode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.

Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download)

Econsultancy – a wide range of research, data, analysis, training, consulting, events and online resources.

Articles written by Therese for Internetworld (Swedish)

Therese’s blog (Swedish)

CRM UG, and their first congress in Europe

Develop for CRM with Mitch Milam

Mitch MilamEpisode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you.

xRM Coaches Webinars
Explorer! for Dynamics CRM
Teaching Tuesdays
DYNAMICS CRM Team Development Best Practices Video
xRM Coaches on YouTube
Mitch on LinkedIn
Jason Lattimers CRM Rest Builder Post, and actual Tool

Top 10 tips for successfully implement CRM with Gustaf Westerlund

Gustaf WesterlundEpisode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful.

Gustafs blog post
CRM UG webinar
CRM UG Congress

Being an Entrepreneur with Therese Lorentzon


Episode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everything is on you?


CRM Conference with John Verdon and Christy Spokely

Christy Spokely
John Verdon
Episode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference.

The discussion starts with why I should go to a conference and continues with what I might gain from going.

Extreme CRM Site
LinkedIn Group

Chisty Spokely’s links
LinkedIn, email

Johns Verdon’s links:
LinkedIn, email

State of Dynamics CRM in 2015 with Jukka Niiranen

Jukka Niiranen
Episode 33: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about the state of Dynamics CRM in 2015. Starting with looking backwards on all that happened. Then looking into the future with CRM 2016.

State of Dynamics CRM 2015 blog post

Jukka’s links:
MVP Page, LinkedIn, Surviving CRM Blog

TypeScript and JavaScript with David Berry

David BerryEpisode 32: Markus Erlandsson talks to David Berry about TypeScript, JavaScript and the new WEB API in Dynamics CRM. David explains why you should use TS and what the benefits are.


Azure AD Authentication Library for .NET

Davids links:
LinkedIn, MVP Page, CRM Blog

Coaching CRM with Rick McCutcheon

Rick McCutcheon
Episode 29: Markus Erlandsson talks to Rick McCutcheon about Coaching in CRM. What is coaching? How can I use it to implement my CRM or revitalize my CRM efforts? Rick explains and talks about what’s important to focus on.

LinkedIn Profile