Markus Erlandsson | CRM Rocks

What’s new in Dynamics CRM 2016 and Update 1 with Gretchen Opferkew and Alex Fagundes

Episode 42 where Markus Erlandsson talks to Gretchen Opferkew and Alex Fagundes from powerobjects about what’s new in Dynamics CRM 2016 and Update 1. Gretchen talks about learning paths and how you can learn faster. Alex talks about mobile client and sorts outs options for going offline and working with activities. Discussion continues with folder level tracking, Organization Insights dashboard and Power BI.

Links:
Organization Insights dashboard, Powerobjects Videos (POTV), Powerobjects on linkedin, Twitter

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Designing Portal with Steve Webb

Episode 41 where Markus Erlandsson talks to Steve Webb from The Portal Connector and pavliks.com about the process of designing and creating a portal. What gets user acceptance happen. How to get started. Pitfalls to miss and what to consider.

Links:
The Portal Connector site, Things to ask, Case Studies, Steves Twitter, Steves LinkedIn

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The Value of Marketing inside Dynamics CRM with Kristie Bylos

Episode 40 where Markus Erlandsson talks to Kristie Bylos from ClickDimensions about the value of marketing inside Dynamics CRM. Kristie talks about what the integrated story is with Dynamics CRM and ClickDimensions, how to start automating. What kinds of values can I expect and the ROI of that. Success stories and pitfalls to avoid.

Links:
ClickDimensions, Idea conference, Merial Case B2C Email Marketing Programs

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More mobile CRM with Ivan Stano

Episode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future

Links:
Ivans mail
Resco acquires CWR mobile
Resco homepage

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E-commerce, digital marketing and CRM with Therese Reuterswärd

Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.

Links:
Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download)

Econsultancy – a wide range of research, data, analysis, training, consulting, events and online resources.

Articles written by Therese for Internetworld (Swedish)

Therese’s blog (Swedish)

CRM UG, and their first congress in Europe

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Develop for CRM with Mitch Milam

Episode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you.

Links:
xRM Coaches Webinars
Explorer! for Dynamics CRM
Teaching Tuesdays
DYNAMICS CRM Team Development Best Practices Video
xRM Coaches on YouTube
Mitch on LinkedIn
Jason Lattimers CRM Rest Builder Post, and actual Tool

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Top 10 tips for successfully implement CRM with Gustaf Westerlund

Episode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful.

Links:
Gustafs blog post
CRM UG webinar
CRM UG Congress

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Being an Entrepreneur with Therese Lorentzon

Episode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everything is on you?

Links:
Homepage
Instagram
https://www.facebook.com/thereselorentzonphotography

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CRM Conference with John Verdon and Christy Spokely

Episode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference.

The discussion starts with why I should go to a conference and continues with what I might gain from going.

Links:
Extreme CRM Site
LinkedIn Group

Chisty Spokely’s links
LinkedIn, email

Johns Verdon’s links:
LinkedIn, email

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State of Dynamics CRM in 2015 with Jukka Niiranen

Episode 33: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about the state of Dynamics CRM in 2015. Starting with looking backwards on all that happened. Then looking into the future with CRM 2016.

Links:
State of Dynamics CRM 2015 blog post

Jukka’s links:
MVP Page, LinkedIn, Surviving CRM Blog