Episode 43: Markus Erlandsson talks to Stephane Dorrekens from Nerea about how you admin your Dynmics CRM System. Keep it running at full speed and with good data quality
Links:
Data Performance, Org Insights, CRMUG Belux, Nerea Products, Pal Tool, Attachment Extractor
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Episode 42 where Markus Erlandsson talks to Gretchen Opferkew and Alex Fagundes from powerobjects about what’s new in Dynamics CRM 2016 and Update 1. Gretchen talks about learning paths and how you can learn faster. Alex talks about mobile client and sorts outs options for going offline and working with activities. Discussion continues with folder level tracking, Organization Insights dashboard and Power BI.
Links:
Organization Insights dashboard, Powerobjects Videos (POTV), Powerobjects on linkedin, Twitter
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Episode 41 where Markus Erlandsson talks to Steve Webb from The Portal Connector and pavliks.com about the process of designing and creating a portal. What gets user acceptance happen. How to get started. Pitfalls to miss and what to consider.
Links:
The Portal Connector site, Things to ask, Case Studies, Steves Twitter, Steves LinkedIn
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Episode 40 where Markus Erlandsson talks to Kristie Bylos from ClickDimensions about the value of marketing inside Dynamics CRM. Kristie talks about what the integrated story is with Dynamics CRM and ClickDimensions, how to start automating. What kinds of values can I expect and the ROI of that. Success stories and pitfalls to avoid.
Links:
ClickDimensions, Idea conference, Merial Case B2C Email Marketing Programs
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Episode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future
Links:
Ivans mail
Resco acquires CWR mobile
Resco homepage
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Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.
Links:
Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download)
Econsultancy – a wide range of research, data, analysis, training, consulting, events and online resources.
Articles written by Therese for Internetworld (Swedish)
Therese’s blog (Swedish)
CRM UG, and their first congress in Europe
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Episode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you.
Links:
xRM Coaches Webinars
Explorer! for Dynamics CRM
Teaching Tuesdays
DYNAMICS CRM Team Development Best Practices Video
xRM Coaches on YouTube
Mitch on LinkedIn
Jason Lattimers CRM Rest Builder Post, and actual Tool
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Episode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful.
Links:
Gustafs blog post
CRM UG webinar
CRM UG Congress
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Episode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everything is on you?
Links:
Homepage
Instagram
https://www.facebook.com/thereselorentzonphotography
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Episode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference.
The discussion starts with why I should go to a conference and continues with what I might gain from going.
Links:
Extreme CRM Site
LinkedIn Group
Chisty Spokely’s links
LinkedIn, email
Johns Verdon’s links:
LinkedIn, email
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