Episode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales, then finally ends with a recommendation to move to Unified Interface now, otherwise, you are missing out.
Dian Taylor is a Microsoft Business Applications MVP and Dynamics 365 CE Presales Director at RSM. She is a seasoned pre-sales and implementation consultant specializing in Microsoft Dynamics 365 Customer Engagement since 2011. Dian has been involved in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors. She has the unique ability to clarify CRM strategies and objectives: modeling and optimizing business processes, defining user requirements, designing fit for purpose and cost effective CRM solutions. D365-CE modules: Sales, Custer Service, Marketing, Field Service, Project Service Automation, & Omni channel. Dian also works with Power Platform components like Power Automate, Power Virtual Agent, etc.