CRM Rocks

Episode 151: Markus Erlandsson and Malin Martnes chatted with David Abu from Microsoft about Community. David starts by explaining that he built his career through Community engagement, teaching Excel via WhatsApp and organising local bootcamps. David’s current focus is on Copolit Studio and building a global agent creator community. David highlights the importance of representation in tech.

Bio

Passionate about the convergence of technology and community, I’ve evolved from a Data Analyst proficient in Power BI to a Senior Product Marketing Manager at Microsoft. My career has been a continuous adventure of pushing boundaries and driving impact.

Starting in 2019, my expertise in data analytics paved the way for a seamless transition to the Power Platform, where I honed my skills building business applications and analytics using Power Platform and Microsoft Data Technologies, which set me up for my role at Microsoft as a Cloud Advocate. Here, I empowered users with AI-powered tools and worked closely with the Microsoft Fabric team, building the next data cloud technology.

Demonstrating my commitment to fostering a thriving community, I co-founded the Data Community Africa in 2022. This initiative brought together professionals within the data space across Africa. The event in Lagos, Nigeria, has attracted over 20k(Hybrid) attendees over the last 3 years.

My exceptional contributions in the field of data platform earned me the distinction of being the youngest MVP (Most Valuable Professional) for the data platform in Africa in 2021.

Now, in my role focusing on community building and product marketing, I leverage AI-driven insights and experience to cultivate and grow the Agent Community. By uniting diverse perspectives, my aim is to foster an environment where innovation thrives and solutions are built collaboratively.

Looking ahead, I am dedicated to integrating AI technologies to enrich user experiences and drive the Agent’s evolution globally, making AI accessible and impactful for all.

Links

https://www.linkedin.com/in/davidabu

https://www.thepoweraddicts.com

https://adoption.microsoft.com/en-us/scenario-library

https://agentcreator.microsoft.com

https://powerup.microsoft.com

https://powerplatformconf.com

Podcast: Play in new window | Download

Subscribe: RSS

Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more.

Bio

I am a results-oriented human who loves to focus on how future technology trends can be incorporated into your business today.

While technology can help you, my passion also revolves around how that technology affects people. I like to involve people and help them adapt to the future ways of working.

Want to strike up a conversation with me outside of technology? There are two other subjects I am passionate about. The first one is mentoring underserved communities. And the second is makeup. I love makeup and seeing the personal transformation using the power of a killer eyeliner.

Links

https://triciasinclair.com

https://www.dynamicsminds.com

https://www.sharepointeurope.com/european-power-platform-conference

Podcast: Play in new window | Download

Subscribe: RSS

Episode 149: Markus Erlandsson and Malin Martnes chatted with Cathrine Bruvold from Point Taken about Custom Pages. Cathrine talks about what type of Custom Pages there are and how they can be used to enhance your mode-driven apps.

Bio

Power Platform Solution Architect and Head of Power Platform in Point Taken. I specialize in building high-quality business solutions and helping businesses develop well-performing applications by leveraging low-code. Passionate about creating apps that are both technically advanced and beautifully designed, focusing on balancing aesthetics and functionality. Based in Oslo, Norway, and 30 years old, I’m a huge nerd, gamer, salsa-amateur and chess enthusiast – both as a player and commentator. A fun fact about me is that I am directionally challenged and will definitely mix up left and right under pressure, but I’ll still be able to solve a Rubik’s cube in 2 minutes or sit down playing chess for 6 hours.  

links

https://www.linkedin.com/in/cathrine-bruvold-b91b92113

https://github.com/cathrinebruvold

https://saralagerquist.com

https://benediktbergmann.eu

https://github.com/scottdurow

Podcast: Play in new window | Download

Subscribe: RSS

Episode 147: Markus Erlandsson and Malin Martnes chatted with Thomas Sandsør from Point Taken about the concept of Simple CRM. Thomas talks about his strive for simplicity and how he handles the challenges that come with that.

Bio

With over a decade of experience in the CRM industry (2007), I am a seasoned veteran in the field, specializing in Dynamics 365. As a leader at Point Taken AS, my focus is on building a highly skilled and dedicated team of consultants who share my passion for simplifying technology.

In my role as an Architect, I am constantly asking the question “Why are you doing this?” I believe that by challenging our customers and improving their processes, we can achieve the best possible results. That’s why I always strive to simplify technology wherever possible.

I am the author of the popular Dynamics blog CRM Keeper (https://crmkeeper.com), where I share my insights and knowledge on the latest trends in the industry. You can also find me on Twitter at @crmkeeper.

If you’re looking for a highly experienced Dynamics 365 consultant who is passionate about simplifying technology and improving processes, I would be happy to connect with you.

Links

https://crmkeeper.com/

https://crmkeeper.com/2020/09/15/dynamics-365-customer-service-in-1-hour-or-less-%e2%8f%b0/

https://crmkeeper.com/2020/04/27/dynamics-365-email-to-case/

Podcast: Play in new window | Download

Subscribe: RSS

Episode 146: Markus Erlandsson and Malin Martnes chatted about the student ambassador program with Pablo Veramendi from Microsoft. Pablo started by explaining the program and how easy it is to get started. He then continued by explaining how the program works, the milestones within it, and the type of personas it’s built for.

Bio

Passionate about building meaningful communities and thrives on creatively leveraging technology to develop innovative solutions and help others believe and achieve what is possible

Links

https://mvp.microsoft.com/

https://learn.microsoft.com/en-us/training/student-hub

https://azure.microsoft.com/en-us/free/students

https://imaginecup.microsoft.com

https://learn.microsoft.com

https://learn.microsoft.com/en-us/training/career-paths

https://twitter.com/iampablo

https://www.linkedin.com/in/pveramendi

Podcast: Play in new window | Download

Subscribe: RSS

Episode 143: Markus Erlandsson and Malin Martnes chatted with Duke DeVan from RSM about the Opportunities the power platform and the community offer. Duke started by explaining how he was cooking competitively, joined Power Platform Community forums, and began speaking at conferences.

Bio

As a Power Platform Supervisor and Architect at RSM, I specialize in leveraging the Microsoft Power Platform to enable clients to automate workflows, develop custom applications, and integrate various data sources. My expertise is backed by multiple Microsoft certifications, including Power Platform Fundamentals, Functional Consultant Associate, and App Maker Associate. These certifications underscore my proficiency and deep understanding of Microsoft products.

In addition to my role at RSM, I bring over five years of experience in self-employment as a Power Platform Consultant. This period has been marked by successful delivery of tailored solutions for a diverse range of projects and clients. My core competencies lie in Power Automate, Power Platform, and Microsoft Products, complemented by robust skills in communication, collaboration, and problem-solving.

Recently, I have expanded my skill set to include Azure Logic Apps, enhancing my ability to create more complex and integrated solutions within the Microsoft ecosystem. This new expertise allows me to offer more comprehensive services, bridging various applications and services seamlessly for improved business processes.

My mission remains steadfast: to enable and empower organizations to optimize their processes, enhance their productivity, and achieve their goals using the Microsoft Power Platform. I am deeply passionate about continuous learning, sharing best practices, and devising innovative solutions that deliver tangible value and impact. My expanded expertise in Azure Logic Apps, combined with my experience and certifications, positions me uniquely to offer cutting-edge solutions in the ever-evolving landscape of business technology.

Links

https://www.ppweekly.com

https://dukedevan.com

Community forums: https://community.dynamics.com/

LinkedIn groups:

Microsoft Power Platform: https://www.linkedin.com/groups/13659451/

Power Apps & Power Automate: https://www.linkedin.com/groups/10482811/

Twitter/X and follow the hashtags

https://twitter.com/hashtag/PowerAuomate?src=hashtag_click

https://twitter.com/hashtag/powerplatform?src=hashtag_click

https://www.matthewdevaney.com

https://hartofthemidlands.co.uk

Women in dynamics now: https://www.diversityindynamics.org/

Book: Becoming a dynamics marketing functional consultant: https://www.amazon.com/Becoming-Microsoft-Marketing-Functional-Consultant/dp/1803234601

Podcast: Play in new window | Download

Subscribe: RSS