Markus Erlandsson | CRM Rocks

Certified for CRM with Andre Margono

Episode 45: Markus Erlandsson talks to Andre Margono from Barhead Solutions. How do I get Certified? Who can get Certified? Why should I get Certified? All questions are answered here!

Bio
Andre Margono is currently working as Solution Architect at Barhead Solutions and based in Melbourne, Australia. For the past 6 years he has been delivering CRM solutions for customers in Australia. Andre is a current Microsoft Dynamics CRM MVP for his contribution in Dynamics CRM community and has been actively contributing through CRM User Group, Blogs and Forum since 2011.

Links:
Microsoft Learning (Booster Pack), Dynamics Certification List, Andre’s Blog, CRM MB2-703 Study Guide (CRM 2013 Customization and Configuration), Melbourn User Group, Dynamics Learning Portal, Microsoft Dynamics CRM 2016 Customization by Nicolae Tarla

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Tools for productivity

Episode 44: Markus Erlandsson talks about tools to improve your productivity when developing for and administrating your Dynamics CRM organization

Links:
Software Development Kit for Microsoft Dynamics CRM, SDK Download, XrmToolBox, XrmToolkit (Crm Solution Manager), Diagnostics tool, Trace Reader

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Tips and tricks for a CRM admin with Stephane Dorrekens

Episode 43: Markus Erlandsson talks to Stephane Dorrekens from Nerea about how you admin your Dynmics CRM System. Keep it running at full speed and with good data quality

Links:
Data Performance, Org Insights, CRMUG Belux, Nerea Products, Pal Tool, Attachment Extractor

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What’s new in Dynamics CRM 2016 and Update 1 with Gretchen Opferkew and Alex Fagundes

Episode 42 where Markus Erlandsson talks to Gretchen Opferkew and Alex Fagundes from powerobjects about what’s new in Dynamics CRM 2016 and Update 1. Gretchen talks about learning paths and how you can learn faster. Alex talks about mobile client and sorts outs options for going offline and working with activities. Discussion continues with folder level tracking, Organization Insights dashboard and Power BI.

Links:
Organization Insights dashboard, Powerobjects Videos (POTV), Powerobjects on linkedin, Twitter

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Designing Portal with Steve Webb

Episode 41 where Markus Erlandsson talks to Steve Webb from The Portal Connector and pavliks.com about the process of designing and creating a portal. What gets user acceptance happen. How to get started. Pitfalls to miss and what to consider.

Links:
The Portal Connector site, Things to ask, Case Studies, Steves Twitter, Steves LinkedIn

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The Value of Marketing inside Dynamics CRM with Kristie Bylos

Episode 40 where Markus Erlandsson talks to Kristie Bylos from ClickDimensions about the value of marketing inside Dynamics CRM. Kristie talks about what the integrated story is with Dynamics CRM and ClickDimensions, how to start automating. What kinds of values can I expect and the ROI of that. Success stories and pitfalls to avoid.

Links:
ClickDimensions, Idea conference, Merial Case B2C Email Marketing Programs

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More mobile CRM with Ivan Stano

Episode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future

Links:
Ivans mail
Resco acquires CWR mobile
Resco homepage

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E-commerce, digital marketing and CRM with Therese Reuterswärd

Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.

Links:
Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download)

Econsultancy – a wide range of research, data, analysis, training, consulting, events and online resources.

Articles written by Therese for Internetworld (Swedish)

Therese’s blog (Swedish)

CRM UG, and their first congress in Europe

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Develop for CRM with Mitch Milam

Episode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you.